1. GettinPlatform Setup

• A.1. Quick Start Guide: Step-by-step instructions for uploading your first video.
• A.2. Studio Interface Overview: An introduction to the Video Aegis Studio interface.
• A.3. Billing and Subscription: Payment options, plan upgrades, and invoice management.

Account Management

• B.1. Create and Manage Users: How to add team members and assign access permissions.
• B.2. Password Reset and Security: Password resets, two-factor authentication (2FA), and security best practices.
• B.3. Update Contact and Company Information: Changing addresses, emails, and legal information.

2. Product & Feature Guides

Video Management

• C.1. Uploading and Transcoding: Guidance on supported file formats and the transcoding process.
• C.2. Metadata and Tagging: How to optimize metadata for your videos.
• C.3. Organizing Content: Utilizing playlists, folders, and custom fields.

Player Customization & Embedding

• D.1. Customizing the Video Aegis Player: Changing appearance, colors, and controls.
• D.2. Embedding Codes: Guide to embed code types (Standard, Iframe, JavaScript) and options.
• D.3. Domain Restrictions and Security: Setting up domain protection to prevent unauthorized usage.

Analytics & Reporting

• E.1. Overview of the Analytics Dashboard: Explanation of key video metrics (views, engagement, completion rate).
• E.2. Viewer Demographics and Geography: Analyzing your audience.
• E.3. Exporting Data: Guidance on exporting analytics data for reporting.

Monetization & Advertising

• F.1. Setting up Ad Tags (VAST/VMAP): Instructions for integrating third-party advertisements.
• F.2. Server-Side Ad Insertion (SSAI): Optimizing the ad experience and minimizing ad blocking.

3. Troubleshooting & Technical Support

Common Troubleshooting

• G.1. Player Loading Issues: Fixing problems when the video player fails to load or loads slowly.
• G.2. Content Not Displaying: 404 errors or corrupted video playback.
• G.3. API Error Codes Reference: A list of API error codes and their corresponding solutions.

Contact Technical Support

If you cannot find an answer, our support team is ready to assist.

• Support Hours: 24/7 for Enterprise Customers; Business Hours (8:00 AM – 6:00 PM PST) for Standard Customers.
• By Phone: +1 831 301 0687 (Recommended for urgent issues)

4. Legal & Compliance

Terms & Conditions                                       The general terms governing the use of Video Aegis Services.

Privacy Policy                                                  Our policy on the collection, use, and protection of Personal Data.

Cookie Policy                                                    Detailed information on how we use cookies and how to manage your preferences.

Acceptable Use Policy (AUP)                       Rules and restrictions governing user conduct and prohibited content.

Data Processing Agreement (DPA)            The agreement governing our role as Data Processor for our Customers.

DMCA/Copyright Claims                                Guidelines and contact information for reporting copyright infringement.

Privacy Requests                                              Instructions on exercising privacy rights (Access, Deletion, Opt-Out of Sale/Sharing).